What Legal means for account access
Our Legal position starts with a simple rule: you decide whether access is permitted in your location, and eligibility depends on local law. We ask for accurate account details, a reachable phone number and any verification record required before access or payment status can be reviewed.
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A mismatch can pause a cashier request until we can confirm who is asking. DANA, OVO, GoPay and QRIS may create transaction references that help us trace a deposit or withdrawal query. Bank transfer and virtual account records can be checked in the same way. If
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a rule changes, we update this page and explain the effect on your account rather than hiding the change. You can contact us before opening an account if a Legal point is unclear.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.